Refund Policy 

Thank you for choosing our software. We strive to provide you with high-quality digital products and services. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds under the following circumstances:

• The software is defective, and we are unable to provide a suitable solution within a reasonable time frame.
• The software does not perform as described in our product documentation or marketing materials.
• You encounter technical issues that prevent you from installing or activating the software, and we cannot resolve these issues.
• You made a purchase by mistake or have a legitimate reason for not needing the software.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer support team at support@megabase.com.my within 14 days of your purchase.
• Provide your order number, the reason for the refund request, and any relevant details.
• Our support team will review your request and respond within 2-3 business days.
• If your refund is approved, we will process it using the original payment method.

3. Refund Timeline

Refunds are typically processed within 7 business days after approval. However, it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Items

The following situations are not eligible for refunds:

• You have used the software beyond a reasonable trial period.
• The refund request is made after 14 days from the date of purchase.
• Violations of our terms of service or software licensing agreements.

5. Partial Refunds

In some cases, we may offer partial refunds if you have used the software for an extended period but encountered issues. The refund amount will be determined based on the usage and the specific circumstances.

6. Changes to the Refund Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future purchases.

Contact Us

If you have any questions or need assistance with our refund policy, please contact our customer support team at support@megabase.com.my.

By purchasing and using our software, you agree to adhere to this refund policy.

Thank you!

Privacy Policy

We respect your privacy and handle your information responsibly. We collect limited personal information, like your name and email, for improving our services, communicating with you, and occasional updates. We don’t sell your data, and we only share it with partners when necessary for service delivery or to comply with legal requirements. You have control over your information and can update it, opt out of communications, or delete your account. We take security seriously and aim to protect your data. Our services are for adults, not children under 13. Any changes to this policy will be posted on our website, and by using our services, you agree to this policy.

Shipping and Return Policy

As digital products are delivered electronically, there are no shipping fees or physical shipments involved. Due to the nature of digital products, we do not offer returns or refunds once the digital item has been downloaded or accessed. If you encounter any issues with the digital product, please contact our customer support team at support@megabase.com.my, and we will assist you in resolving the issue to ensure your satisfaction.